1. Information We Collect

We may collect and process the following categories of personal data:

A. Personal Identification Information

• Full name

• Contact number

• Email address

• Billing and delivery address

• Company name (where applicable)

B. Transaction Information

• Purchase history

• Order details

• Payment references

• Delivery information

• Warranty registration information

C. Website & Technical Information

• IP address

• Browser type

• Device information

• Website usage behavior

• Pages visited

• Referral sources

• Cookies and tracking data

D. Marketing & Communication Information

• Newsletter subscriptions

• Event registrations

• Appointment bookings

• Design consultation enquiries

• Communication preferences

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2. How We Collect Your Information

We may collect personal data through:

• Website contact forms

• Newsletter subscriptions

• Online purchases

• Showroom visits

• WhatsApp or email communications

• Social media interactions

• Event registrations

• Cookies and analytics technologies

• Advertising and remarketing platforms

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3. How We Use Your Information

Stanzo Collection may use your personal information for the following purposes:

A. To Process Orders & Services

• Process purchases and transactions

• Arrange delivery and installation

• Provide after-sales support

• Manage warranties and product servicing

B. To Improve Customer Experience

• Personalize website experience

• Improve website functionality and performance

• Understand customer preferences

• Enhance showroom and service experience

C. Marketing & Communications

• Send promotional materials

• Share product launches and collections

• Invite customers to private events or exhibitions

• Deliver design inspiration and editorial content

• Conduct customer satisfaction surveys

D. Analytics & Advertising

• Measure marketing campaign effectiveness

• Understand audience behavior

• Deliver personalized advertisements

• Retarget visitors across digital platforms

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4. Legal Basis for Processing

We process personal data where:

• You have provided consent

• It is necessary to fulfill a contract or transaction

• It is required by law

• It supports our legitimate business interests

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5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable website functionality

• Analyze website traffic

• Improve user experience

• Personalize content and advertisements

For more information, please refer to our Cookie Policy

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6. Third-Party Services

We may use trusted third-party platforms and service providers including:

• Wix

• Google Analytics

• Google Tag Manager

• Meta

• Instagram

• YouTube

These providers may process data in accordance with their own privacy policies and international data protection standards.

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7. Disclosure of Personal Information

We do not sell or rent your personal data.

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We may disclose your information to:

• Delivery and logistics providers

• Payment processors

• Marketing and analytics partners

• IT and website service providers

• Legal or regulatory authorities where required by law

All disclosures are made only where necessary and appropriate safeguards are implemented.

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8. International Data Transfers

As certain technology and marketing service providers operate internationally, your personal data may be transferred, stored, or processed outside Malaysia.

We take reasonable steps to ensure that any international data transfers are protected by appropriate safeguards and security standards.

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9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Policy

• Comply with legal obligations

• Resolve disputes

• Enforce agreements and warranties

When no longer required, personal data will be securely deleted or anonymized.

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10. Data Security

Stanzo Collection implements reasonable administrative, technical, and physical security measures to protect personal data against:

• Unauthorized access

• Loss or misuse

• Alteration or disclosure

• Cybersecurity threats

However, no online transmission or storage system can be guaranteed to be completely secure.

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11. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Withdraw consent for marketing communications

• Request deletion of your information

• Restrict or object to certain processing activities

To exercise these rights, please contact us using the information below.

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12. Marketing Communications

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

• Adjusting your communication preferences

Please note that service-related communications may still be sent where necessary.

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13. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

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14. Third-Party Links

Our website may contain links to external websites or social media platforms. Stanzo Collection is not responsible for the privacy practices or content of third-party websites.

 

We encourage users to review the privacy policies of any external sites they visit.

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15. Changes to This Privacy Policy

Stanzo Collection reserves the right to update or amend this Privacy Policy at any time without prior notice. Updates will be published on this page with the revised effective date.

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16. Contact Us

For any enquiries regarding this Privacy Policy or personal data matters, please contact: enquiries@stanzocollection.my